Get customer experience feedback after real-life usage of a physical product — such as shower gel, energy drinks, laundry detergents or car. The goal is to evaluate product long-term potential after interaction and to identify areas for improvement.
Assessment of the experience with the product:
— Level of satisfaction, likes and dislikes
— Purchase intent
— Areas for improvement
Level of Satisfaction
We’d like to understand how your experience with INSERT A PRODUCT was. Please be honest — your feedback is valuable.
Did you like your overall experience? {Use a scale from 1 to 5, where 5 means “I liked it a lot”}
If yes (answers 4, 5): What exactly do you like and why?
If not (answers 1, 2, 3): What do you dislike and why?
Purchase Intent
Would you be interested in buying this product? {Use a scale from 1 to 5, where 5 means “Would definitely try”}
If yes (answers 4, 5): When would you use it? What would it replace?
If not (answers 1, 2, 3): Why not?